We take customer privacy seriously and will endeavour to be respectful of your privacy regarding any information provided to Fastshield Packaging Ltd.
At Fastshield Packaging Ltd we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.
Fastshield Packaging Ltd is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how Fastshield Packaging Ltd collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence.
We collect and use personal data to ensure that we can manage our relationships with our customers, and to better understand how we can meet and exceed our customers’ expectations.
Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.
We may update this policy from time to time without notice to you, so please check it regularly.
Fastshield Packaging Ltd are specialists in expanded Polystyrene based in the Royal Borough of Greenwich providing a range of products to a variety of industries.
We collect information in the following ways:
Fastshield Packaging Ltd may obtain personal information from you when, for example, you complete an online form or during a telephone conversation.
We collect information about the services you use and how you use them, like when you visit our website or view and interact with our ads and content.
We may obtain some information from publicly available sources such as Companies House, newspaper articles or open postings on social media such as Facebook and LinkedIn and the internet.
The types of personal information that Fastshield Packaging Ltd collects may include:
In some circumstances, the personal information that Fastshield Packaging Ltd collects may include information that is considered “sensitive data”. This may include personal information such as mobile phone number or email address. Where this information is collected, we will tell you so you know why it is needed.
If you have registered an interest in Fastshield Packaging Ltd products or services, we will use your information to run, develop and evaluate Fastshield Packaging Ltd products and services.
When you have registered your interest we will mainly use your information to:
Tools may be used to improve the effectiveness of Fastshield Packaging Ltd communications with you, including tracking whether you open the emails we send you and which links you click within a message.
We review our records to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. It is important that we keep your personal data as up to date as possible, so we may contact you from time to time to confirm this.
We are committed to protecting your data and therefore it will never be disclosed or sold to external organisations other than those acting as agents and data processors carrying out work on our behalf. Where we enter into a relationship with an external party, any such arrangements will be subject to a formal agreement between Fastshield Packaging Ltd and that organisation to protect the security of your data. Third Parties may include:
Under the General Data Protection Regulation 2016 you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email the manager or write to us at The Manager, Fastshield Packaging Ltd, Unit 1, 108 Nathan Way, London, SE28 0AU.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
If you do not want to remain on Fastshield Packaging Ltd mail list and would like us to remove your name from our database, please contact us to let us know. Please address all your requests, by email or mail, to the manager. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.
We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored. Within our offices all of our staff receive training on handling data securely.
Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
We will hold your personal information on our systems for as long as is necessary for the relevant activity and for the performance of our contract. If you request that we stop sending you product updates or information about our services we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
If you have any queries about this policy or any complaints with regard to the administration of the policy please contact the manager on 020 8855 2200 or email [email protected]
The laws governing how your personal data can be used are:
You can also contact the Information Commissioner’s Office at ico.org.uk to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.